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Complaining Has Become Too Easy
December 7, 2010
By Howard Mann

Complaining is easy. In the end, it only provides some temporary relief from frustration. Figuring out and executing a smart solution is the hard part.

One shouldn’t come without the other.

I worked with a company a few years back whose President brought along a Super Soaker water gun to every staff meeting.

All meetings had 1 simple rule: Nobody is allowed to whine/complain about something unless they also propose a solution that fixes that problem. Failure to do the hard part resulted in a soaking blast of water.

Blogs (this one included) have made it even easier to throw out a rant about bad and bungled customer service, etc…

Complaining doesn’t change things for the better. Putting smart solutions into action does.

Ironically, in the long run, doing the hard part is far more fulfilling.

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